Shipping & Returns
Every shield is made to order. We laser-cut it by hand in our workshop in southern Bavaria after your order arrives, then send it out with tracking. Orders are usually dispatched within 24 hours.
Shipping costs
| Destination | Cost |
|---|---|
| Germany | 7.00 € free from 90 € |
| European Union (except Sweden and Finland) | 17.00 € free from 90 € |
| Sweden and Finland | 22.00 € free from 90 € |
| United Kingdom and Switzerland | 22.00 € |
| USA (all duties and fees included) | 35.00 € |
| Canada | 30.00 € |
| India | 32.00 € |
| Australia, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea and United Arab Emirates | 30.00 € |
Shipping is free within the European Union from 90 €. The threshold applies to the value of the goods, before shipping and after any discount. It is applied automatically in the checkout, there is no code to enter. Outside the EU, shipping is charged as listed above. Switzerland, the United Kingdom, the USA and Canada are not part of the European Union, so the rates in the table apply there in full.
Delivery times
Typical transit time once the parcel has left our workshop:
- Germany: 1 to 3 business days
- European Union: 5 to 8 business days
- USA and Canada: 8 to 15 business days
Shipping to another country? Transit times vary quite a bit outside these regions, so we would rather tell you honestly than guess. Ask us and we will give you a realistic window for your country before you order.
United States: everything included
Parcels to the US ship delivery duty paid. Import duty, the carrier's handling fee and the customs broker fee are already contained in the price you see at checkout. Nothing is collected at your door, and there is no surprise invoice weeks later. The parcel is fully tracked.
Orders outside the European Union
Parcels going outside the EU can be subject to import duties, taxes or handling fees in the destination country. These are set by the local authorities, they are not part of our price, and they are payable by the recipient. This applies to Canada, the United Kingdom, Switzerland and all other non-EU destinations in the table. The United States are the exception described above. Every parcel leaves us with a customs declaration and its country of origin, Germany.
Returns and cancellation
You have a statutory right of withdrawal of 14 days. The full terms, together with the model withdrawal form, are in our Right of Withdrawal. There is also a withdrawal form you can send us directly.
Something arrived damaged or does not fit your device? Write to us. We build these one at a time, and we would rather sort it out than have you sit on a shield you cannot use.
This page is here to inform you. The binding conditions are our Terms of Service and our Right of Withdrawal.